Privacy Policy

Your privacy is important to us. This privacy policy explains how Fortress Retirement Solutions collects, uses, discloses, and protects your personal data when you use our online platform, interact with our site, or use our services. We are committed to complying with applicable data protection laws, including the Personal Data Protection Act of Singapore and the General Data Protection Regulation (GDPR) where it applies to the processing of personal data of individuals in the European Union.

Information We Collect

We collect personal data necessary to provide our pension fund management services, including investment management, member administration, retirement benefit disbursement, compliance and regulatory reporting, financial advisory services, and fund performance analysis. The types of personal data we may collect include:

Identification and contact information, such as your name, date of birth, identification numbers (e.g., NRIC, passport number), address, email address, and phone number.
Financial information, such as bank account details, income information, and investment history.
Employment information, such as employer details, employment history, and salary information.
Information related to your pension scheme membership and contributions.
Information necessary for benefit calculations and disbursements.
In some cases, sensitive personal data such as health information, if relevant for assessing eligibility for certain benefits (e.g., disability pensions).
Technical data, such as IP address, browser type, operating system, and usage data when you access our site.

How We Collect Information

We collect personal data from various sources, including:

Directly from you when you provide it through forms, applications, or communications.
From your employer or scheme administrator.
From third parties involved in providing services to the pension scheme (e.g., previous administrators, medical professionals).
Automatically when you use our site or online platform through technologies such as cookies.

How We Use Your Information

We use your personal data for specific and legitimate purposes related to our services, including:

Administering your pension scheme membership and managing your account.
Processing contributions and managing investments.
Calculating and disbursing retirement and other benefits.
Communicating with you about your membership and the services.
Providing financial advisory services.
Performing fund performance analysis.
Complying with legal, regulatory, and reporting obligations.
Maintaining the security of our systems and services.
Improving our services and user experience on our site.
For other purposes where we have obtained your consent or have another lawful basis for processing.

Our lawful basis for processing your personal data generally includes:

Performance of a contract with you or your employer (as part of your pension scheme membership).
Compliance with legal obligations (e.g., regulatory reporting, anti-money laundering requirements).
Where necessary for our legitimate interests, provided your fundamental rights do not override those interests (e.g., for internal administration, security, and service improvement).
In limited circumstances, with your explicit consent (e.g., for processing certain sensitive data or for specific marketing purposes, though we primarily focus on service delivery).

Disclosure of Your Information

We may disclose your personal data to third parties in connection with the services we provide, including:

Your employer or scheme administrator.
Service providers who assist us with IT, administration, benefit payments, and other operational functions (these providers are typically bound by confidentiality and data protection obligations).
Regulatory authorities, government agencies, and law enforcement bodies, where required by law or to protect our rights or the safety of others.
Auditors and professional advisors.
Investment managers, custodians, and other financial institutions involved in managing the fund assets.
In the event of a merger, acquisition, or transfer of assets, your data may be transferred to the acquiring entity.

We only share personal data necessary for the third party to perform its function and ensure they have appropriate security and confidentiality measures in place.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include physical, technical, and administrative safeguards. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined based on the nature of the data, the purpose for processing, and applicable legal or regulatory obligations.

Your Rights

Depending on your location and applicable data protection laws (such as GDPR for relevant individuals), you may have certain rights regarding your personal data. These rights may include:

The right to access your personal data.
The right to request correction of inaccurate or incomplete personal data.
The right to request erasure of your personal data (in certain circumstances).
The right to restrict or object to the processing of your personal data (in certain circumstances).
The right to data portability (in certain circumstances).
The right to withdraw consent at any time, where consent is the basis for processing.
The right to lodge a complaint with a supervisory authority.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to collect information about your browsing activities. This helps us analyse site usage, improve the site, and provide a more personalised experience. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our site may contain links to third-party websites or services. This privacy policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our site.

Contact Us

If you have questions about this privacy policy or our data practices, or if you wish to exercise your rights regarding your personal data, please contact us in writing at the following address:

Fortress Retirement Solutions
135 Cecil Street, #18-01
Singapore, Singapore, 069536
Singapore